Housing Management Coordinator - Band 2 Reference: (phone number removed) Location: Sheppards, Harlow, Essex Contract: Temporary Duration: ASAP - 01 April 2026 Salary: £16.37 Hours: Monday to Friday, 9:00am - 5:00pmRole Overview We are seeking an experienced Housing Management Coordinator (Band 2). This is a frontline housing management role focused on rent and service charge collection, property standards, compliance, and strong customer engagement. You will work closely with colleagues, contractors, and third-party care and support providers to ensure properties are safe, well-maintained, fully occupied, and that residents receive an excellent housing management service. Key Responsibilities Housing and Tenancy Management Coordinate rent and service charge collection, managing arrears effectively Enforce tenancy conditions, including formal action up to court proceedings where required Support void management, re-letting rooms promptly to maximise occupancy Carry out defect checks and report, arrange, and monitor repairs Maintain accurate housing management records using internal systems Customer and Resident Engagement Deal with customer queries professionally and efficiently Make welfare calls and carry out ad-hoc and routine property visits Send weekly newsletters and organise/attend residents'' meetings Support residents to maintain communal areas and personal living spaces Provide low-level support and signposting where appropriate Health, Safety and Compliance E