Key Account Manager– Special Events Company (Pershore)
Pershore |Full-time | £30,000–£35,000

Are you organised, detail-driven, and passionate about turning exciting events into seamless experiences£ We’re a vibrant special events company based in Pershore, and we’re looking for a Key Account Manager to join our lively team and play a key role in the smooth running of our operations.

Working Hours

- Monday to Friday, 9:00 AM – 5:30 PM

Key Responsibilities
Focus Areas: Client Retention | Relationship Management | Account Growth Direct Responsibilities include:

Client Relationship and Retention

- Serve as the primary point of contact for assigned key clients, fostering strong long-term relationships
- Conduct regular check-ins, feedback sessions, and performance reviews to maintain high client satisfaction
- Resolve escalated client concerns promptly, ensuring trust and continued engagement.

Account Growth and Strategy

- Identify and present upsell, and cross-sell opportunities based on evolving client needs.
- Analyse account performance trends to uncover growth opportunities and guide strategic decision-making.
- Develop tailored account growth plans with measurable objectives and timelines.

Team and Project Collaboration

- Work closely with project management, delivery, and product teams to ensure smooth execution and timely delivery of services
- Communicate client expectations clearly across teams, aligning deliverables with strategic account goals.

Reporting and Performance Oversight

- Prepare and deliver regular performance reports, highlighting KPIs, milestones, and progress toward account goals.

Leadership and Mentorship

- Mentor, guide, and support the Junior Account Manager in daily tasks and strategic development.
- Delegate responsibilities effectively while fostering growth and autonomy in junior team members.
- Conduct regular 1:1s, performance reviews, and provide constructive feedback

 
 Must-Have Skills

- Communication and active listening
- 1 year + experience in client management / account management / project management
- Emotional intelligence and empathy
- Negotiation and time management
- Account planning and growth strategy
- Data analysis and business acumen
- CRM tools
- Project coordination and reporting
- Presentation and pitch delivery
- Team mentorship and delegation
- Coaching junior staff
- Conflict resolution

What You’ll Get
We believe great people deserve great perks. Here’s what’s in store:

- Bonus Scheme and Performance Bonus
- Casual Dress Code and Company Events
- Gym Membership
- Free and On-site Parking
- Private Medical Insurance
- Company Pension

Ready to join a team that brings unforgettable events to life£ Apply now and help us turn plans into magic behind the scenes.