Join a leading independent technology and services provider as a 2nd line IT support!Job Overview:This role involves providing 2nd line IT support, resolving incidents and service requests within SLA targets while supporting hardware, software, network, and infrastructure-related issues. The position also includes project support, software and hardware installations, ServiceNow ticket management, and delivering excellent customer service across a Microsoft-based enterprise environment.Location: New Park Place, Derby, DE24 8DZContract: 01 Dec - 03 MayPay Rate: An hourly rate, in-scope IR35, of £14.90 PAYE) OR £19.33 per hour (via a Hays approved umbrella company).Hours: 37.5 hours a week. Monday-Friday. Key ResponsibilitiesUndertake incident and request tasks. Possess 2nd line responsibility for resolving incidents to SLA. Maintain a 2% incident per month target. Be responsible for the completion of assigned works within allocated timeframes. Undertake Project Tasks, supporting both internal and external Project Managers. Undertake Non Standard Requests tasks to agreed timescales. Proactively communicate and coordinate with Level 3 teams to highlight major level issues. Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc. Install andamp; configure software and hardware.Skills andamp; ExperienceAn in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 andamp; Windows 11), including build, configuration and registry ..... full job details .....