Overview

Productboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Solutions Architect responsible for onboarding and enabling our customers at the critical outset of their journey with Productboard. This role will have accountability for ensuring our new customers have the vision, stakeholder involvement and alignment within their organization to make Productboard a success. The Solutions Architect will validate and define the value the customer seeks with Productboard, while defining and executing a specific onboarding and enablement plan to ensure the customer activates Productboard successfully and is set up for long term value. As part of the Professional Services team, the Solutions Architect requires proven project and product management skills, having dealt with implementations of SaaS products for the Enterprise, in addition to technical acumen to navigate hurdles integrating Productboard within their current tech stack and workflows. The ideal candidate will deliver new process efficiencies and rigor to our onboarding and in doing so increase success rates for our strategic customers in the critical activation process of their Productboard journey.

On a typical day, you will

You will coach, onboard and launch customers in the onboarding phase of their Productboard journey

Following the work of the Account Executive, you will work closely with the customer to validate, and where needed, further uncover the customer''s current and desired state alongside establishing key success criteria for their use of Productboard

You will create and communicate a detailed onboarding and enablement plan with clear success milestones to drive toward attainment of first value for the customer

You will execute the onboarding, including project planning and training to ensure the customer is successfully utilizing Productboard, ensuring they''re ready for their next stage with a customer success manager

Using your strong matrix management skills you will ensure we''re identifying and involving the right customer stakeholders needed for Productboard success

You will develop an extensive working knowledge of Productboard products, services, and best practices. Be the trusted partner for customers on use-case and product functionality

Advocate for the customer; Provide updates to internal cross-functional partners (Product Management, Product Development, Sales) on customer perspectives, risks, strategic insights, issue resolution activities, executive briefings, and requests

Possess a strong understanding of Productboard''s product roadmap as well as industry trends and best practices; be able to articulate how both align with the customers'' strategies and desired business outcomes

Collaborate with the Customer Success team to unblock risky accounts and support renewals

Qualifications

2+ years of experience in product management

2+ years in a customer implementation or onboarding and training role, including managing complex SaaS implementations for Enterprise customers

A strong technical acumen and familiarity working with Jira, REST API, JSON, SAML SSO, and Azure DevOps

Demonstrated skills in project management and managing customer relationships for a managed services and/or SaaS organization

Strong oral and written communication skills with the ability to conduct presentations to a large group

Highly motivated, team-oriented, with experience working in fast-paced start-up environments

Highly detailed, organized with exceptional follow-through

Experience with Salesforce.com and/or customer management analytics software preferred

Some travel required

Benefits

MacBook

Budget for online courses, books, and conferences

5 weeks of vacation + sick days

1 Volunteer Day per year for you to help causes close to your heart

Parental benefits

Language lessons

Mental Wellness Program to support your well-being and self-care

Comprehensive Health Insurance

Pension Contribution

Illness Protection

Death in Service Benefit

About ProductboardProductboard exists to help the best product minds out there make products that matter, together. We believe we all deserve to live in a world filled with extraordinary products - products that exceed our expectations in both functionality and delight. That is why we made our purpose-built and customer-centric product management platform that helps organizations get the right products to market, faster. More than 6,000 companies, including Microsoft, Zoom, Salesforce, and Cartier, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap. We are very well funded and financially stable Series D company, with a validated product market fit and a massive future market opportunity.

Culture and ValuesJoin at the golden startup age - established stability with large space for innovation and individual impact. You''ll enjoy an exciting team atmosphere, building a whole new category of software. You can help change the way that products are built all over the world. We iterate quickly and decisions are fast. You''ll have a voice in what we do and see the impact of your work. We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets. We are recognized as a leading tech startup in our category.

Equal OpportunityEqual Opportunity Employer Statement: We are an equal opportunity employer and champion equity. It is our aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters.

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