Required Skills and Experience Essential Explicit Utility Industry experience. 5+ years of Business Analysis experience within Digital or Technology projects. Strong experience in Agile delivery environments. Expertise in requirements gathering and stakeholder management. Experience working on digital platforms, web applications, mobile applications, or customer-facing solutions. Ability to translate business requirements into actionable deliverables. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Tools and Technologies JIRA Confluence Azure DevOps Microsoft Visio Miro Lucidchart Microsoft Office Suite Methodologies Agile / Scrum Kanban Waterfall Hybrid Delivery Models Business Process Modelling Preferred Experience Experience in Digital Transformation programmes. Knowledge of Customer Experience (CX) and User Experience (UX) principles. Exposure to Data Analytics and Reporting. Experience with CRM, ERP, or Cloud-based platforms. Background within Financial Services, Retail, Utilities, Telecom, or Public Sector. ..... full job details .....