Required Skills & Experience

Essential

- Explicit Utility Industry experience.

- 5+ years of Business Analysis experience within Digital or Technology projects.

- Strong experience in Agile delivery environments.

- Expertise in requirements gathering and stakeholder management.

- Experience working on digital platforms, web applications, mobile applications, or customer-facing solutions.

- Ability to translate business requirements into actionable deliverables.

- Strong analytical and problem-solving skills.

- Excellent verbal and written communication skills.

Tools & Technologies

- JIRA

- Confluence

- Azure DevOps

- Microsoft Visio

- Miro

- Lucidchart

- Microsoft Office Suite

Methodologies

- Agile / Scrum

- Kanban

- Waterfall

- Hybrid Delivery Models

- Business Process Modelling

Preferred Experience

- Experience in Digital Transformation programmes.

- Knowledge of Customer Experience (CX) and User Experience (UX) principles.

- Exposure to Data Analytics and Reporting.

- Experience with CRM, ERP, or Cloud-based platforms.

- Background within Financial Services, Retail, Utilities, Telecom, or Public Sector.