Customer Service Representative 30,000 - 35,000 (DOE)Braintree, EssexSafran - Here, we craft excellence together.At Safran, excellence is a journey - and we''d love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision.Your Role:As a Customer Service Representative, you will play a key role in managing customer orders from receipt through to invoicing, ensuring a high level of customer satisfaction, on-time delivery, and compliance with contractual requirements. Acting as the primary link between customers and internal teams, you will coordinate order execution, provide proactive communication, and help deliver an excellent customer experience throughout the process.Key Responsibilities:Manage orders from receipt through to invoicing, ensuring data accuracy and compliance with customer requirementsAct as the primary customer contact, providing quotations, repair updates, documentation, and proactive communication throughout the processProcess orders, quotations, warranties, invoices, and repair reports within the ERP systemMonitor commercial performance, including margins, and escalate issues where requiredCoordinate with all departments to ensure on-time executionMaintain accurate records and support continuous improvement and customer satisfaction initiativesWhat ..... full job details .....