Job Title Deskside Support Technician - Level 2 Contract Type Contract (3-6 months, with possible extension) Start Date Monday, 23 February 2026 Location GB-ESS - Chelmsford (On-site) Pay Rate £150 per day Technician Skill Level Level 2 Role Overview We are seeking a skilled and customer-focused Deskside Support Technician (Level 2) to provide on-site technical support for end-user devices. The role involves resolving hardware and basic software issues, delivering high-quality client-facing support, and ensuring efficient handling of service requests in line with defined procedures. Services in Scope Deskside support for: PCs Laptops Phones Peripheral devices Software Key Responsibilities Resolving hardware and basic software issues. Providing client-facing support with strong communication and professionalism. Preparing, installing, and configuring end-user devices. Performing service tasks within defined procedures. Supporting equipment disposal and decommissioning processes. Documenting work performed and updating ticketing systems. Providing feedback on technical processes to support efficiency improvements. Required Skills andamp; Experience Working technical knowledge in order to address service work orders for PCs, laptops, phones, peripherals. Client-facing soft skills. Strong verbal and written communication skills. Ability to apply intermediate-level knowledge in the field Works on problems/pr