We are recruiting for a dynamic Tech start up with offices based in South Leeds who are looking for a Support Technician to join their growing team. Acting as a 1st point of contact for our customer base and delivering excellent customer service. The successful candidate will work with customers to resolve and manage technical issues, providing support and guidance. This varied role will include; Answering all incoming calls and live chatsResponding to and managing support tickets using ZendeskOwning assigned tickets and keeping customers informed of progressAccurately logging all queries Providing remote supportGuiding customers through solutions and training materialsBuilding a strong product knowledgeThis is a great opportunity to join a dynamic team setting, the successful candidate will be; Technically mindedAn ability to troubleshoot software and hardware issuesA logical and confident problem-solverFriendly, warm, and customer-focusedA strong team player with a "one team" mentalityAn attentive listener with clear communication skills If you hold a strong technical skill set along with exceptional customer service skills, please submit your CV for consideration. If you do not hear from us within 7 days, please note your application has not been successful.