Looking for a great career move in customer services, helping customers resolve their concerns while making sure they receive the highest standard of service? Based in modern offices in the centre of Blackburn, this is an opportunity to join a successful and expanding business as a Complaints Handler. You''ll deal with customer complaints, queries and escalated issues, making sure each one is handled professionally, fairly and with the right level of care. With a salary of up to 35,000 and an excellent benefits package, this role offers the chance to use your customer service and problem-solving skills in a professional, regulated environment, while developing your knowledge and building a genuine long-term career. What will you be doing as a Complaints Handler?Handling customer complaints and escalated queries, making sure each matter is dealt with professionally and sensitivelySpeaking with customers by telephone and email to understand their concerns and provide solutionsManaging a varied caseload, ensuring complaints are progressed and deadlines are metInvestigating complaints, reviewing information and case records to establish what has happened and what action is neededUpdating of customer records including interactions, actions taken and outcomesWorking within company procedures and the standards expected within a regulated environmentIdentifying recurring issues and trends in complaints and customer feedbackWorking closely with colleagues across other teams to ..... full job details .....