Customer Service Support Salary 32,000- 35,000 Based at Stockley Business Park, Uxbridge Office-based role during 6-month probation, then 4 day in the office,1 day working from home. A well-established company in the printing industry, is seeking a Customer Service Support to join their dedicated team based in beautiful offices in Stockley Business Park, Uxbridge. This role plays a key part in delivering a high standard of after-sales support, ensuring customers receive efficient, accurate and timely service. This is an ideal opportunity for a highly organised, customer-focused individual who enjoys coordinating activity behind the scenes, working closely with customers, engineers and internal teams to support service delivery across the UK and Republic of Ireland.Key ResponsibilitiesBuild and maintain strong, long-term customer relationships through consistent, high-quality serviceHandle customer enquiries, quotations and spare parts orders via phone and emailLog, manage and track service and spare parts calls from initial request through to invoicingCoordinate with technicians and internal departments to ensure efficient and cost-effective service deliveryIdentify spare parts using technical manuals, diagrams and internal systemsMonitor job queues, service schedules and planned maintenance to support operational efficiencyLiaise with customers and engineers, providing updates, managing escalations and scheduling field resourcesPerform administrative tasks to support service