Service Co-ordinator Theale, Berkshire 37.5 Hours Shift Basis 12 Month FTC Be the connection that turns great service into outstanding experiences. As a Service Co-ordinator, you ll sit at the heart of our clients operations, working closely with customers, service providers and internal teams to ensure every interaction reflects excellence, care and continuous improvement. Our client, a leading provider of Managed Equipment Services (MES) to the NHS and private healthcare sector across the UK are seeking a driven Service Co-ordinator to join their team based in Theale, Berkshire. This will be working on a shift basis between the hours of 7:30 to 20:00 Monday to Friday. You will be required to work on call on a weekend day from home around 1-2 times a month. To be successful, you ll need at least 3 years UK-based relevant experience and have previous call centre experience and excellent verbal and written communication skills. Responsibilities Provide outstanding customer service to improve customer satisfaction and nurture client relationships Operate with self-awareness inspiring a culture of continuous improvement Place customers at the centre of everything you do, understanding their wants and needs Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service Key Accountabilities Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard O