London, UKPlease note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.Convene,

a global industry leader in premium meeting, event, flexible office, and membership spaces is seeking a highly motivated and collaborative AV Production Manager (also known as the Technology Manager) to lead our UK AV operations at one of our prominent, large-scale event properties London. The ideal candidate will possess strong technical acumen, exceptional customer service skills, and a proven ability to ensure flawless event execution. This role requires a proactive professional capable of expertly managing complex AV and IT systems, fostering a high-performing team, and consistently delivering outstanding client experiences.The Technology Manager delivers and manages all audio-visual production services, including networking, desktop support, audio, video, HSIA, audio and video conferencing, webcasting, and basic lighting for meetings and events. They collaborate to ensure an excellent meeting and workday experience, overseeing, training, and developing AV Specialists. They also work with sales and production teams for seamless client execution.What You’ll Do:Operations Management:Provide ad-hoc troubleshooting and assistance to customers of all technology competency levelsManagement/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware; both in-house and client systemsCoordinate with clients in advance to preprogram and ensure all their technological requirements are seamlessly in place for their arrivalProvide consultative support to technology sales for client programsCreate tech quotes/proposals based on client needs and programming scopeEnforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetingsProvide genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendorsAttend planning and pre-production meetings with clients and client representativesDirect day-to-day floor operations of AV Specialists, including set and strike, scheduling, etc.Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operationsMake personal contact and maintain positive relationships with clients and assist with any reasonable requests during programsCollaborate with the sales and planning team to gain a comprehensive understanding of the client''s experience with Convene before the start of their meeting or eventThoroughly prepare and deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with Convene''s standard operating procedures to optimize value and presenting a commitment to excellence and adaptability to industry dynamicsAssist in any areas of daily operationBook staff and any additional AV equipment required to successfully execute an event.Training and Development:Assist with developing a positive employee relations climate, including employee engagement, motivation, and coachingParticipate in collaborative project efforts with both the technology team and other departmentsParticipate in employee appraisalsMentor AV Specialists to provide a consistent level of customer serviceInterview and hire prospective candidates for all positions in the departmentWell-versed in the latest developments in the event industry and audio-visual trends to meet the demands of corporate conferencing seamlesslyReview and stay current on all departmental SOPs quarterly

The Technology Manager will be responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, and contributing to monthly and quarterly operations reports in conjunction with the location General Manager.Approve and submit vendor invoices to Accounts Payable in a timely fashionParticipate in annual budgeting process for team member’s locationMaintain and uphold Convene’s cultural standardsPerform other duties as requested by managementWhat we look for:4+ years of experience in managing AV equipment, as well as computer software systemsProven experience in leadership roles, including leading team membersCustomer service or hospitality experience preferredDemonstrated extensive knowledge of audiovisual equipment, encompassing analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displaysUnderstanding of Crestron control and hardware endpointsBasic knowledge of data networking principles, architecture, and applicationsExperience in the basic installation, configuration, operation, and administration of operating systems, applications, and hardware for Macs, PCs, LANs, and servers.Ability to lead and manage team members effectively, collaborating with internal and external clientsFamiliarity with CRM applicationsPhysical RequirementsFlexible, long, and weekend hours are sometimes requiredAbility to move, lift, carry, push, pull, and place objects up to 25 pounds without assistanceAbility to reach overhead and below the knees, including bending, twisting, pulling, and stoopingAbility to stand, sit, or walk for an extended period of timeAbility to climb and work on a ladder for lengthy periods of timeEquipment and Technical QualificationsAudio : 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems is a plus.Video : Switchers, projectors, LCD displays, LED Video Walls, Media Server familiarity a plusLighting : Knowledge of Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging.IT : Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operating, other collaboration tools and equipmentHybrid:

Familiarity with virtual meeting and event platform functions as well as livestreaming technologies including cameras, encoders, and lighting, and transmission protocols i.e. RTMPs/HLS/SRT.Control:

Familiarity with Crestron control systems and associated hardware, familiarity with AVoIP fundamentals a plusWho We Are:Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.Employee Assistance Program: well-being support and personal advice programmeTime Off and Work-Life Balance25 days annual leave plus bank holidays, and company sick payFinancial Support and BenefitsInterest-free loan for rail season tickets and further educationSubsidised bicycle purchase through Cycle to Work schemeProfessional Development and RecognitionContinuous professional and personal development supportEmployee recognition and reward programs to mark achievements and milestonesCommunity and ImpactOpportunities to volunteer, donate, and participate in community give-back initiativesThe opportunity to have a significant impact on your team and the business in the work that you doConvene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.#LI-LC1Create a Job AlertInterested in building your career at Convene? Get future opportunities sent straight to your email.Apply for this job

*indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfCan you confirm that you have the right to work in the UK and can provide evidence of your right to work? * Select...Have you previously been employed by Convene or etc.venues? * Select...Are you currently located within a commutable distance to the City Of London area? * Select...Were you referred by a Convene employee? * Select...If you were referred by a Convene employee, please indicate the Convene employee name here and provide some context on how you know them. *LinkedIn ProfileWebsiteDo you have experience producing and executing large-scale live events for a Corporate clientele or otherwise (eg. corporate, social, concerts, festivals)? If so, please elaborate. *

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