Homeownership Services Officer

Fixed Term Contract until 31st March 2027 ( strong possibilty of extension)

Key requirements:

• Experience managing homeownership and residential property transactions - min 3-5 years, ideally within a Housing Association, Local Authority, developer, managing agent, or similar environment.
• Strong working knowledge of shared ownership resales, staircasing, lease extensions, remortgages, Right to Buy, Right to Acquire, transfers of equity, probate cases, and repossessions.
• Confident liaising with solicitors, surveyors, valuers, lenders, managing agents, estate agents, leaseholders, and shared owners to progress transactions efficiently.
• Good understanding of leasehold and freehold property matters, including the ability to interpret leases and manage related enquiries.
• Knowledge of current housing legislation, particularly:
• Building Safety Act and Leaseholder Protections
• Leasehold Reform legislation
• Landlord and Tenant legislation
• Residential conveyancing processes
• Experience processing legal and compliance documentation, including Landlord Certificates, Leaseholder Deeds of Certificate, management packs, LPE1 enquiries, certificates of compliance, and Land Registry-related matters.
• Strong administrative and case management skills, with the ability to manage a high-volume caseload while maintaining accurate records and meeting statutory deadlines.
• Excellent customer service skills and experience supporting a diverse resident/customer base through often complex and sensitive transactions.
• Strong communication skills, both written and verbal, with the confidence to manage relationships with internal and external stakeholders.
• Good commercial awareness of the housing and property market and the ability to support sales and marketing activity where required.
• Highly organised, detail-oriented, and able to prioritise competing workloads while maintaining accuracy.
• Strong IT skills and experience using housing management, CRM, document management, or case management systems.

Ideal background:

• Housing Association homeownership team.
• Leasehold services/homeownership services environment.
• Residential conveyancing or property transactions role with exposure to affordable housing/shared ownership products.

The successful candidate will be responsible for delivering the end-to-end administration and management of homeownership transactions while ensuring compliance with relevant legislation and providing an excellent service to residents and stakeholders.

Contract: FTC until 31 March 2027 (with potential for extension).
Salary: -43,082 per annum.
Location: North London (hybrid working available).