Aftersales Manager - Highly Confidential Opportunity 50,000 - 65,000 Basic + 30,000 OTE 45 Hours Monday - Friday Highly Confidential and Exclusive to Pembrook Resourcing Pembrook Resourcing is exclusively recruiting for an experienced Aftersales Manager for a highly confidential opportunity. The company and location will remain confidential at this stage, with full details provided to candidates selected for interview. The Role We are looking for an experienced Aftersales Manager who can take ownership of a busy aftersales operation, lead a team and drive both customer and commercial performance. You will be responsible for: Leading, motivating and developing the aftersales team Managing workshop and service performance Driving customer satisfaction and retention Managing departmental profitability and financial performance Maintaining high operational standards Implementing and improving processes Ensuring strong accountability across the department Developing team members and supporting their progression Delivering consistently high levels of customer service About You You will ideally: Have proven experience as an Aftersales Manager Have strong leadership and people-management skills Be commercially aware and target-driven Have excellent knowledge of workshop and service operations Be confident managing performance and KPIs Have a strong focus on customer satisfaction Be organised, professional and hands-on Be able to lead a team while maintaining high standards ..... full job details .....