Customer Experience and Contact Platform Architect - Manager London Manchester Edinburgh CL7 Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work across Financial Services, Health and Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office. As part of the Service team, you will: Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scaleBe at the forefront of CCaaS and AI innovation, helping clients build connected, always-on service models for their customersWork with leading organisations across multiple industries, contributing to large-scale customer and platform transformationsSupport clients in defining a customer-first mindset and reshaping their business and operating modelsTra