Established Tour Operator, specialising in luxury adventure and expedition travel is looking to recruit a hands-on, Customer Experience Team Leader. As a Customer Experience Team Leader, you''ll lead the day-to-day delivery of empathetic, confident and solutions-focused service across the full customer journey. You''ll manage workflow, coach performance, resolve escalations and ensure service standards remain consistently high. This 12-month maternity cover role is key to maintaining stability, confidence and continuity within the team, while acting as deputy to the Customer Experience Manager when required. If you enjoy developing people, leading from the front and ensuring every customer interaction strengthens trust in our brand, this is an opportunity to make a meaningful impact in a purpose-led, global adventure travel company.This Tour Operator team are both office and remote based, so you will be flexible to travel to offices on occasions. Salary is competitive, based on experience, with additional team and company bonuses, and additional benefits. If you have solid customer service team management experience within the travel industry or a luxury industry, and a true love of travel and the outdoors, this is a challenging, exciting and rewarding next step. THE COMPANYA UK based Tour Operator, with a global team specialising in luxury adventurous trips to Antarctica, Patagonia and Arctic. It''s a team of innovative, knowledgeable, values-led and driven people, who know