Debt Recovery AgentAre you a confident negotiator with experience in Debt Recovery? Due to Internal Growth We''re looking for a Debt Recovery Agent to handle complex customer accounts, recover overdue balances, and support cases.Salary: Competitive Salary + upto 10% bonusHours: Monday - Friday (no weekends)Contract: Permanent, 37.5 hoursLocation: Sale, Manchester Hybrid - 3 days WFH, 2 days officeKey Responsibilities Manage a portfolio of customer debt cases Handle inbound queries and proactively contact overdue customers Agree payment plans and reset Direct Debits to prevent future debt Work with internal teams and third party agencies where required Support complex tenancy cases and resolve disputes preventing payment Ensure compliance with regulatory standards including GDPR Achieving and working towards targetsWhat We''re Looking For Previous experience in Debt Recovery, Payment Support. Strong communication skills verbal and written Confident in making decisions Customer focused Experience handling complex customer issues Knowledge of debt management systems, regulatory frameworks, and ledger management Background in utilities debt collection is desirable Benefits 25-28 days annual leave + birthday off Pension + life assurance Retail discounts Option to buy/sell holidays Well being and GP support On site parking, gym, caf , and social spaces Hybrid working (after sign off) No weekends or bank holidaysIf you''re ready for a challenge in a fast paced, rewarding environmen