Freightserve recruitment are looking for a Cargo Customer Service Agent for a Airline GSA based in the Heathrow area. Daily Duties:- Managing cargo reservations and space bookings for airline customers Handling customer enquiries via phone and email in a professional manner Liaising with airlines, freight forwarders, and internal teams Processing bookings accurately within cargo reservation systems Monitoring flight allocations and maximising load factors Preparing and issuing confirmations, amendments, and cancellations Ensuring all activities comply with company procedures and airline requirements Required Experience:- Previous experience in cargo or freight forwarding Customer services Strong communication and customer service skills High level of accuracy and attention to detail Confident IT skills and experience using cargo systems Ability to work independently and as part of a team Monday to Friday 9am - 5.30pm As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.