Technical Support Engineer Twister IT Solutions is looking for an experienced Technical Support Engineer to join us in this exciting permanent, full-time role based in EastTilbury, Essex.About us:Twister IT Solutions delivers expert IT support and services to businesses across the region. With a focus on cybersecurity, cloud solutions, and infrastructure, our dedicated team provides reliable, tailored technology solutions.Fantastic company package include:Salary: Competitive salary ranging from £28,500 per annum depending on experience.Holiday: 20 days holiday per year. This excludes public holidays.Pension: The company is part of the government workplace pension scheme.Other: Opportunities for professional development and career progressionAbout the role:As an experienced Technical Support Engineer, you will play a critical role in providing exceptional technical support and solutions to our clients. You will be the first line of assistance, addressing a variety of IT challenges, both remotely and onsite. Working hours for this role will be 09 00Duties and Responsibilities include:Proactively manage and resolve technical support tickets, ensuring adherence to SLAs and high levels of customer satisfaction. Conduct onsite installations, diagnostics, and troubleshooting activities when remote support is not feasible. Perform regular checks on customer infrastructure, backups, and monitoring systems, taking action when necessary. Collaborate on IT projects and participate in th