1 day ago Be among the first 25 applicantsCRM Product Lead – Microsoft Dynamics 365 | Up to £70,000 | London (4 Days Onsite)We’re excited to partner with a dynamic and fast-growing professional services group that is investing heavily in optimising its internal systems. This newly created role offers a fantastic opportunity to take full ownership of the Microsoft Dynamics CRM platform and play a key part in driving user adoption, process improvement, and digital transformation across the business.As the

CRM Product Lead , you’ll collaborate closely with Sales, Finance, Delivery, and Leadership teams to improve system engagement, embed best practices, and ensure the CRM supports business goals. If you’re passionate about Dynamics and enjoy leading change across commercial teams, this role could be a perfect fit.What’s on offer:Competitive salary up to

£70,000Modern Central London office –

4 days per week onsite (no flex)25 days annual leave + your birthday off + 8 bank holidaysOption to purchase up to 3 additional days of leavePersonal development budget – can be used on courses, language training, or certificationsFlexible benefits platform and strong internal wellbeing supportKey responsibilities:Drive user adoption and engagement with Microsoft Dynamics CRMLead onboarding, upskilling, and tailored training across business functionsOwn and evolve the CRM product roadmapAct as Product Owner for CRM: gather requirements and manage the development backlogTranslate business workflows into scalable and intuitive CRM featuresEnsure CRM data quality, performance, and integration with other platforms (ATS, finance)Define CRM best practices, documentation, and usage standardsLiaise with internal stakeholders, reporting to the CTO with a dotted line to the CFOExperience and skills we’re looking for:Strong experience owning and scaling

Microsoft Dynamics CRM

in a

commercial environmentProven success driving behavioural change and user engagementExcellent stakeholder engagement and communication skills – from end users to execsHands-on approach – comfortable training users and managing day-to-day CRM issuesStrong understanding of business processes in professional services or consultingExperience with Agile delivery and business process mappingMust be a

British Citizen or ILR holder

(no dependent visa sponsorship)Location:Central London — 4 days in the office per week (no remote flexibility beyond 1 day)How to apply:Send your CV to

shayce@pearsoncarter.com

or contact me directly at

0191 406 6111

for a confidential discussion.Keywords:CRM Product Lead, Microsoft Dynamics CRM, Dynamics 365, D365, Product Owner, Stakeholder Engagement, CRM Implementation, CRM Strategy, System AdoptionSeniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function Information TechnologyIndustries IT Services and IT ConsultingReferrals increase your chances of interviewing at Pearson Carter by 2xSign in to set job alerts for “Customer Relationship Management Specialist” roles.

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