1st Line Service Desk Analyst Derby| 6-Month Initial ContractAre you a customer-focused IT professional who enjoys solving problems and delivering exceptional support? We''re looking for a 1st Line Service Desk Analyst to join a fast-paced and growing IT function, providing first-class technical support to users across the business.This is an excellent opportunity to secure an initial 6-month contract with a possibility into a permanent position for the right individual. The Role As a 1st Line Service Desk Analyst, you will be the first point of contact for all IT-related incidents and service requests. You will play a key role in ensuring users receive timely, professional, and effective support while maintaining high levels of customer satisfaction. Working as part of a collaborative service desk team, you will troubleshoot technical issues, manage ticket queues, and escalate more complex problems where necessary. Key ResponsibilitiesProvide first-line technical support via phone, email, and ticketing systems.Log, prioritise, and manage incidents and service requests through to resolution.Troubleshoot hardware, software, network, and user access issues.Support Microsoft 365 applications and Windows-based environments.Manage password resets, account administration, and access requests.Escalate unresolved issues to 2nd and 3rd line support teams.Maintain accurate ticket updates and customer communications.Support desktops, laptops, mobile devices, and associated ..... full job details .....