IT Technical Support TechnicianFull-Time Onsite During Probation Hybrid ThereafterWe''re looking for a motivated, proactive IT Support Technician to take ownership of day-to-day IT operations while helping drive our transition to a modern, cloud-first Microsoft environment.This is a hands-on role with real responsibility across Microsoft 365, CRM (Pipedrive), device management, networking, VoIP, SharePoint, and the Power Platform. You''ll play a key part in modernising infrastructure while ensuring smooth daily operations.Working Pattern: You''ll be fully onsite during your probation period to immerse yourself in systems and stakeholders. Following successful completion, the role will move to a hybrid model.Our Mission: Cloud-First TransformationWe are moving from a hybrid (on-prem + cloud) model to a secure, scalable Microsoft cloud ecosystem. This includes:Migrating services to Microsoft 365 and AzureImplementing Microsoft Intune (MDM/MAM) and modern device managementCloud identity via Entra ID (Azure AD)Reducing legacy infrastructureStrengthening cloud security, compliance, and access controlExpanding automation through the Power PlatformWe need someone who understands traditional infrastructure but is confident leading modern cloud adoption.What You''ll Be Responsible For1st and 2nd Line SupportBe the go-to IT professional across the organisation:User support (accounts, password resets, access control)Microsoft 365 administration (Exchange Online, Teams, licensing, mail f