Overview

Reports to:

Operations Director and Land DirectorWorks closely with:

Sales Director, Land TeamLocation:

London/ 1 day a week from homeSalary:

Competitive Salary and CommissionThe Role

We’re hiring a commercially minded, detail-oriented Client Success Lead to ensure our clients are consistently satisfied, engaged, and receiving strong value from our team. You’ll work alongside the Land and Operations team, acting as the bridge between client needs and delivery performance. Your role is to coordinate and track delivery, ensure alignment with client expectations, and drive client success. This is a delivery-focused, client-facing role that blends project coordination, customer success, and commercial awareness. You won’t be responsible for site acquisition — but you will ensure it’s being done at the right volume, in the right areas, and in line with what the client expects.Key Responsibilities

Client Success

Serve as the primary non-technical point of contact for clientsMonitor the effectiveness and consistency of each client campaignEnsure feedback loops are in place and acted onLead or coordinate regular check-ins and reporting with clientsMaintain oversight of retention risk and satisfaction levelsEnsure appropriate client engagement and communication cadenceCampaign Coordination

Track campaign goals, timelines, and live progressWork with the Land Director and Senior Land Manager to course-correct campaigns when neededEnsure internal teams stay aligned with client expectations and contract scopeCommercial Support

Support pricing reviews, re-scoping discussions, and upsell opportunitiesContribute to campaign reporting and performance overviewsCollaborate with Sales to help transition new clients smoothly into deliveryWhat Success Looks Like

High client satisfactionCampaigns running on-time and in scopeClear internal and external communication around client deliveryImproved renewal and upsell performanceAbout You

Must-Have

Experience in client-facing roles such as Customer Success, Project Coordination, or Delivery ManagementStrong organisation and attention to detailConfident managing multiple projects and timelines at onceCommercially aware — comfortable with contracts, renewals, and value conversationsGreat communicator, both written and verbalAble to build strong working relationships with internal teams and clients alikeUnderstanding of B2B service or subscription-based business modelsNice-to-Have

Familiarity with land, planning, real estate, or property developmentBackground in a startup or fast-paced delivery environmentWhy Join VirginLand?

Join a fast-moving, mission-driven well backed businessWork in an experienced, collaborative teamShape a high-impact role with plenty of growth opportunityContribute to delivering meaningful value to real clients and real projectsCompetitive salary, bonus structure, and flexible work culture

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