JOB DESCRIPTIONThe Homeowner Services Team at The Guinness Partnership plays a key role in delivering a high-quality service to our leasehold, shared ownership and freehold customers. The team supports homeowners throughout their customer journey, ensuring compliance with lease obligations, managing key homeowner processes, and providing expert advice and guidance on a range of homeownership matters. We have an exciting opportunity for a Homeowner Services Officer to join our team on a full-time, permanent basis. The role is based at our Euston Road office, with hybrid working available, combining office-based and home working. The successful candidate will be required to attend the office from Monday to Wednesday, with the remaining days worked from home About the role As a Homeowner Services Officer, you will manage a portfolio of leasehold, shared ownership and freehold properties, providing a professional and customer-focused service to homeowners. You will be responsible for delivering key homeowner services, including Section 20 consultations, lease enforcement matters, fire risk assessment follow-up actions, and applications for alterations. Working closely with colleagues and external stakeholders, you will ensure that all activities are completed in line with legal requirements, policies and procedures. You will also act as a source of expertise on leasehold management, providing advice and guidance on lease interpretation, homeowners'' rights and ..... full job details .....