Customer Analytics Manager (12 Month FTC) London (Hybrid, 3 days per week) Up to £70,000 An exciting opportunity has arisen for a Customer Analytics Manager to join a well-established consumer business on a 12-month fixed-term contract. This role offers the chance to lead the customer analytics agenda, shape strategic decision-making, and deliver insights that directly influence customer retention, loyalty, profitability, and growth. You''ll work with senior stakeholders across the business and play a key role in driving a customer-centric culture through data. The Company They are a leading consumer-focused retail organisation with a significant UK presence and a large, engaged customer base across both digital and physical channels. Data and analytics are central to their decision-making, with a mature analytics function that supports commercial, customer, marketing, and operational strategy. The wider analytics team brings together specialists across customer analytics, data science, marketing analytics, and AI. Over recent years, they have invested heavily in improving how customer data is used across the business, creating a strong environment for analytics professionals to make a genuine commercial impact. The Role You will: Own the customer analytics agenda, delivering insight across customer behaviour, retention, loyalty, profitability, and lifetime value. Lead customer reporting, KPI tracking, and deep-dive analysis to identify opportunities and risks. Develop ..... full job details .....