About the role As a Customer Relations Manager in our care home, you will play a crucial role in ensuring exceptional customer satisfaction and building strong relationships with residents and their families. This role involves a blend of customer service, sales, and relationship management to deliver an outstanding experience for residents and their loved ones. You will guide new residents through their transition into our care, from initial contact and home tours to supporting them as they settle in. As the confident public face of the home, you will lead local marketing efforts, proactively develop positive relationships with the community and key stakeholders, and act as the primary point of contact for residents and their families. Your focus will be on enhancing every aspect of the resident experience, including mealtimes, activities, and community engagement. Reports to: Care Home Manager Key duties and responsibilities Resident and Family Engagement: Build and maintain strong relationships with residents and their families. Act as a primary point of contact for inquiries, concerns, and feedback, ensuring prompt and effective resolution of issues. Admissions and Tours: Coordinate and conduct facility tours for prospective residents and their families. Provide information on services, amenities, and care options available, and guide them through the admission process. Assessment and Needs Identification: Work closely with residents and families to assess individual nee