Role: Head of Operations Location: Chichester Remuneration: £65,000 + Excellent Benefits Commitment: Full-Time, Permanent About the Head of Operations role Are you ready to drive operational excellence, lead change, and make a measurable strategic impact? We are seeking an experienced Head of Operations to join the Senior Leadership Team of a successful, expanding business within the regulated financial services sector. This is a high-visibility leadership position. You will take full ownership of operations across three regional offices, lead a dedicated practice support team, spearhead business improvement initiatives, and play a pivotal role in shaping the future strategic direction of the organisation. Key Responsibilities Leadership and Culture: Guide, mentor, and develop the Practice Support Team, fostering a high-performing, collaborative, and accountable working environment. Operational Oversight: Manage day-to-day operations across multiple office locations to ensure seamless business continuity. Change and Innovation: Drive process optimization, automation, and digital transformation initiatives to enhance efficiency. Governance and Compliance: Ensure all operational activities strictly adhere to legal, regulatory, and internal governance frameworks. Strategic Collaboration: Partner closely with the Board of Directors to support business growth and execute long-term strategic objectives. Resource Management: Oversee operational systems, facilities management, an