Your new company A well-established and internationally operating manufacturing organisation is seeking a Senior Customer Service Representative to join its busy customer operations team. This is an exciting opportunity to work within a fast-paced environment, supporting a diverse customer base across multiple markets while collaborating closely with internal teams to ensure exceptional service delivery.Your new role As Senior Customer Service Representative, you will play a key role in managing customer relationships and ensuring the smooth coordination of the order-to-delivery process. Acting as a central point of contact between customers, sales teams, production planning, and other internal departments, you will help deliver a best-in-class customer experience.Key responsibilities will include:Managing customer orders from entry through to fulfilment using ERP systems.Providing customers with updates on order status, amendments, deliveries, and queries.Maintaining accurate customer records and preparing regular reports.Supporting internal and external sales teams with reporting and customer insights.Working closely with planning and supply chain teams to maximise on-time delivery performance.Monitoring customer service metrics and contributing to continuous improvement initiatives.Supporting the rollout and management of customer portal and electronic trading systems.Providing operational support and management cover when required.What you''ll need to succeed To be ..... full job details .....