Senior Customer Service Representative - Permanent Derry / Londonderry Join a global manufacturer where quality, precision and customer satisfaction are at the heart of everything they do. This is an excellent opportunity for an experienced customer service professional to become part of a fast-paced, customer-focused team, managing customer orders from enquiry through to delivery while building strong relationships with internal and external stakeholders. Key Details: £Negotiable salary Monday to Friday Private healthcare Company pension scheme Permanent The Role As Customer Service Coordinator, you will be responsible for managing the order process from receipt through to shipment, ensuring customers receive a first-class service at every stage. Working closely with production, planning, logistics and sales teams, you''ll help drive on-time delivery performance while maintaining accurate customer records and reporting. Key Responsibilities Manage customer orders from order entry through to shipment and delivery. Act as the main point of contact for customer enquiries, order updates and issue resolution. Maintain customer records and provide regular order status reporting. Prepare reports and data for customer meetings, sales reviews and business updates. Create and maintain accurate customer information within ERP/SAP systems. Work closely with planning and procurement teams to support on-time customer deliveries. Monitor and report on OTIF (On Time In ..... full job details .....