Care Coordinator – Clover Care Group
Chelmsford (office based) | Full time | On-call required

Clover Care Group is a CQC-registered provider of complex care for adults and children. We support people in their own homes and in supported living settings across the UK. We are growing and need a Care Coordinator to join our Chelmsford office and help us deliver consistent, well-run care packages.

The role

You will be the day-to-day link between our support workers and nurses, the people we support and their families. That means:

• Building and managing rotas so every package is fully staffed, every shift, every week
• Matching the right support workers to each person based on skills, training and personality
• Being the first point of contact for staff, families and professionals, and dealing with issues before they become problems
• Keeping care records, risk assessments and staff files accurate and up to date
• Supporting recruitment, onboarding and shadow shifts for new staff
• Working closely with our Clinical Director and management team on new packages and changes to existing ones

On-call

This role includes participation in our on-call rota covering evenings and weekends on a shared basis with the rest of the team. Complex care does not stop at 5pm, and when a shift falls through at short notice you will be the one finding cover. If that is not for you, this is not the right role.

Who we are looking for

• Experience coordinating care, ideally in complex care, supported living or domiciliary care
• Confident with rota and care management systems and generally organised
• Calm under pressure. Rotas fall over, people call in sick, families get worried. You sort it out
• A clear, direct communicator who is comfortable on the phone all day
• Some understanding of CQC requirements and safeguarding
• A driving licence is useful but not essential

What you get

• A small, hands-on team where your decisions actually matter
• Training and a clear route into senior coordinator or registered manager roles as we grow
• Office based in Chelmsford, 5 minutes from railway station

Clover Care Group is an equal opportunities employer. This role is subject to an enhanced DBS check and satisfactory references.