Customer Care Coordinator Company: SME Residential Developer Location: Watford Salary: Up to £35k About the Role The Customer Care Coordinator will manage post-completion customer enquiries, coordinate defect resolution and maintain clear communication with residents throughout the aftercare process. Cityscape is recruiting on behalf of a residential development business delivering new homes, with the role supporting customers following handover and coordinating remedial works with contractors and internal teams. What You Will Do As Customer Care Coordinator, you will coordinate customer service matters from initial notification through to satisfactory resolution. Manage customer enquiries and defects, recording issues accurately and keeping residents informed throughout the resolution process. Coordinate subcontractor appointments and remedial works, ensuring reported defects are progressed and completed within agreed timescales. Liaise with site teams, contractors and customers to arrange access and communicate planned repair appointments clearly. Maintain accurate customer care records, updating defect information, correspondence, appointments and completion status for each property. Monitor outstanding remedial works, following up contractors and escalating unresolved customer issues through the appropriate internal channels. Support customers professionally following handover, providing clear information on reported defects, appointments and progress towards resolution. ..... full job details .....