About the OpportunityWe are recruiting on behalf of a powerhouse national removals and logistics company for an energetic, customer-driven Self-Store Manager to lead their Norwich self-storage facility.This is a fantastic opportunity to join the self-storage division of a well-established, financially backed national brand with an excellent reputation - making it easy to sell and a pleasure to represent! If you''re commercially minded, love working with customers, and want to make a real impact on business performance, this role is perfect for you.What You''ll Be Doing:Operational LeadershipTake full responsibility for the day-to-day running and performance of the self-storage facilityMaintain excellent site security, cleanliness, and health and safety standardsConduct regular unit inspections and coordinate basic maintenance requirementsManage stock levels and warehouse procedures effectivelySales and Business DevelopmentDrive revenue growth for both storage and local moving services through proactive sales activityConvert qualified leads into bookings through home visits and consultationsIdentify customer needs and recommend tailored storage solutionsMaximize every customer enquiry to increase branch revenuePrice competitively in line with demand to achieve optimal long-term occupancyCustomer ExcellenceHandle all customer enquiries, bookings, contracts, and payments professionallyDeliver consistently outstanding customer service at every touchpointBuild strong relationships