Our client is an Independent, award-winning Insurance Broker with longstanding client and Insurer relationships and access to Lloyds of London. We are a company where relationships, expertise, and exceptional service are at the heart of everything they do. Now part of a hugely successful group of companies who are a top 30 UK Broker, placing £350m+ Gross Written Premium annually.

They are looking for a motivated and detail-driven Household & Residential Landlord Account Handler to become a key part of their growing team. 

In this role, you will work closely with a portfolio of valued clients, providing professional support across policy administration, renewals, new business opportunities and day-to-day account management. 

This is a fantastic opportunity to build your career within a supportive business that combines strong market presence with the friendly, collaborative culture that only a family-run company can offer.

Key Skills Required

• Working understanding of Household insurance policies to include bedroom rated and HNW requirements.
• Working understanding of Residential Landlords covers and associated requirements
• Knowledge of underwriting terms, policy wording, and coverage limits
• Ability to process mid-term adjustments, renewals, and claims queries
• Investigation skills to resolve policy issues and coverage gaps
• Clear communication with clients, brokers, and insurers; thinking pro-actively about risk and protection for the client
• Ability to explain complex policy details in simple terms
• Professional email and phone etiquette
• Strong listening skills to understand client needs
• Keeping track of deadlines (renewals, endorsements, documentation)
• Professional and trustworthy
• Team Player but able to work independently

Computer & keyboard skills

• Navigation of standard office PC Systems  
• Essential working knowledge of Microsoft Word and Excel
• Working knowledge of insurer platforms systems. Use of Open GI(MISYS) would be beneficial
• Accurate data entry and documentation of customer information in line with Industry and FCA regulations and GDPR

Salary, Benefits & Hours

• Generous salary (depending on experience)
• Monday to Friday 8.30am to 5.30pm
• Parking Onsite
• 28 days holiday
• Pension
• Learning & Development Support