Dynamics 365 System AnalystSouth London, Hybrid (2-3 days a week)Job DescriptionWe are currently partnered with an innovative Dynamics 365 CRM end user who are looking to add a talented System Analyst to help shape, support and continuously improve their Dynamics 365 environment with a strong focus on Customer Engagement!Sitting as part of the wider Information Systems function, this position is perfect for someone who enjoys hands-on system ownership, problem-solving and acting as the link between technology and business teams in a fast-moving collaborative setting.ResponsibilitiesSupport, administer and optimise a live Dynamics 365 Customer Engagement environment, ensuring stability and continuous improvementAct as the primary technical contact for CRM queries, troubleshooting issues, managing configurations and supporting system releasesWork closely with stakeholders to understand business needs and translate them into effective system changes, workflows and enhancementsMaintain system documentation, processes and best-practice guidance while contributing to ongoing platform development and user adoption.ExperienceHands-on experience with Dynamics 365 (preferably Customer Engagement), including configuration, security roles and environment managementBackground in CRM, business systems analysis, application support or a similar technical systems role. Strong understanding of workflows, business rules, automation and translating user requirements into scalable solutionsProve