Sales Support Specialist Salary: 36,000 - 38,000Location: FarringdonHybrid role - 3 days in office, 2 at homeA highly established global furniture manufacturer is looking to recruit a Sales Support Specialist to work in their impressive showroom in Farringdon. In this role, you will be the first point of contact for the company''s B2B customers. You will manage customer orders, track stock and deliveries, handle enquiries and complaints, maintain customer accounts, and coordinate with internal teams to ensure smooth operations and excellent service levels. Looking for experience of post Brexit export documentation.Key ResponsibilitiesProcess customer orders accurately and on time, placing orders with supply chain partners as required, while maintaining service levels in line with sales targetsManage customer portals, order acknowledgements and customer communications, including advising on shortages, delays and next availabilityHandle daily customer enquiries and complaints via phone and email, logging, tracking and resolving issues efficientlyMonitor service failures, analyse root causes and recommend improvements to support continuous service performanceCoordinate stock and availability information with Operations and Logistics teams to support allocation, delivery planning and cost efficiencyMaintain and update customer account data and master records, preparing service performance and complaints reports as requiredCommunicate daily with customers, share weekly service up