About Simply Backbone:We''re a growing Managed Security Service Provider on a mission to make workplaces more secure, modern, and resilient. What makes us different? Our culture. We live by five values that guide everything we do:Be Fast. Stay Curious. Always Growing. Get It Done. Go Further.Our Service Operations team is the heartbeat of what we do. We''re the people on the front line, keeping our customers secure and connected. Whether it''s spotting a threat, fixing an issue, or finding a smarter way of doing things, we''re united by one goal: delivering an exceptional customer experience with speed and precision.Responsibilities:Be fast: Monitor alerts and events using tools like Microsoft Sentinel and PRTG, spotting issues before they become problems.Stay curious: Triage security and infrastructure incidents, follow playbooks, and keep things moving to resolution.Go further: Be a calm, clear communicator - keeping customers in the loop and building trust during incidents. Spot opportunities to make things faster, smarter, and better through AI and Automation.Always growing: Dive into threat intelligence, security tools, and triage techniques, sharpening your skills every day.Get it done: Work with engineers and senior analysts to protect customers and improve processes.Desirable skills:A genuine passion for IT, networks, or cybersecurity (bonus points if you geek out over Microsoft tech).Great communication skills - you''re comfortable talking to people and explaining wh