Positive Employment is currently recruiting for a Senior Application Support Officer for our client a government organisation in Bristol. The successful post holder will support a specific project work for our Revenues and Benefits department. The Senior Application Support Officer is responsible for day to day supervision and management of an identified area of the Application Support Team. The team are responsible for managing the day to day running of the organisation''s IT applications, this includes a helpdesk function; system upgrades; access, event and request fulfilment processes, and for ensuring all other associated tasks are carried out effectively and timely. Ensuring effective management of IT incidents/requests and their resolution, providing appropriate and timely updates minimising impact to customers and stakeholders Must have extensive knowledge of NEC EDM (previously call document management). Must have experience in NEC Revs and Bens Applications in particular the Back End administration function in order to support the implementation of new modules. This role is a temporary contract initially for 16 weeks with the possibility to extend. This role is a hybrid role - Must attend site on first day for induction and to collect IT equipment and then by agreement. Duties and Responsibilities but not limited to: Manage the development, implementation, maintenance and improvement of Application Support policies, processes, procedures and standards. Manage the im