About our client Headquartered in the beautiful city of Bath, our client is a fast-growing SaaS business delivering cloud-based software solutions to some of the world''s leading banks. Backed by a $1bn global investor, our client''s technology is used daily by financial institutions across Europe, with a particularly strong and growing presence in Australia and New Zealand, which they have identified as a key strategic growth market for the business.About the role Our client is experiencing a period of rapid growth, with a UK team of 50+ employees working alongside an expanding team across Australia and New Zealand. Backed by substantial ongoing investment into product development, the business is innovating at pace and continually enhancing its technology platform.We are working with our client to recruit a Customer and Application Support Specialist, who will act as a trusted first-point of contact for customers (Banks and Lenders). This role is central to the customer experience and requires someone who is customer-centric, proactive, and comfortable owning issues end-to-end.This is not a call-centre or script-based support role. It suits someone who enjoys problem-solving, asking the right questions, and learning how complex systems work.As a Customer and Application Support Specialist, you will:Own support tickets from initial contact through to resolutionCommunicate clearly and proactively with customers, including when there is no immediate updateInvestigate issues wi