CMA CGM ABOUT US Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group''s shipping and logistics expertise to bring humanitarian supplies around the world. JOB PURPOSE Customer Service Team Leader is instrumental in leading a team of Customer Experience specialists to deliver excellent levels of service to our customers, addressing their needs, and continually improving the customer experience. MAIN RESPONSBILITIES Team leadership and Development Lead, train and supervise the Customer Service Team to meet customer expectationsSet clear operational goals and objectives for customer service teamProvide coaching, mentoring and training to develop the team skills/competencies Customer Experience Management Visit customers when necessary to gather customer feedback for continuous improvements Service Level Management Deplo