Position Summary The Onsite Support Engineer provides high-quality, customer-facing technical support from a dedicated customer site, as part of the local Onsite Support Services (OSS) team led by the OSS Team Lead. The role owns complex end-user, workplace and infrastructure incidents through to resolution, while maintaining a visible, professional and responsive onsite service. The engineer will build trusted relationships with customer stakeholders, coordinate effectively with remote resolver teams and third-party suppliers, and use insight from recurring issues to improve service reliability, documentation and the overall user experience. Essential Roles and Responsibilities Take ownership of complex incidents, service requests and technical queries from diagnosis through to closure, escalating to the Team Lead where needed Provide hands-on support for end-user computing, workplace technology, Microsoft 365, Windows devices, identity and access, collaboration tools, printing and meeting-room technology Diagnose issues involving local network connectivity, Wi-Fi, VPN, endpoint security and peripheral devices, engaging specialist resolver teams where required Support priority and business-critical incidents locally under the coordination of the Team Lead, providing clear, timely customer updates Complete approved installations, moves, changes, upgrades and hardware replacements in line with change control, security and customer procedures Support joiner, mover and ..... full job details .....