A Housing Association is currently looking for a Tenancy Management Adviser on a temporary basis for about 3 months. Key responsibilities Implement strategies to retain tenants through excellent service and effective rent setting, contributing to London''s growth and customer satisfaction. Ensure all processes from rent setting to deposit protection align with current laws and best practices, supporting the organisation''s commitment to high standards. Proactively manage and negotiate tenancy renewals, setting rents based on thorough market research and organisational policies. Manage change of sharer requests and ensure customers receive a first class service at all times. Generate and manage renewal agreements, ensuring accuracy in all property data and compliance with legal requirements, including right to rent legislation. Provide expert advice on the tenancy renewal process, aiming for optimal outcomes for all parties involved. Maintain meticulous records to ensure a comprehensive audit trail and contribute to the organisation''s reporting and decision-making processes Attend Rent Tribunal Hearings PAYE 20.20 Umbrella 26.72 Hybrid role Essential requirements Extensive experience in customer service and sales roles within the private rented sector with a robust understanding of tenancy management, regulatory compliance, and customer service. Must have experience of attending rent tribunals Must be immediately available or on short notice Able to attend an interview on the