Time Appointments are working on behalf of a successful freight forwarding business in Felixstowe who are seeking an Operations Manager to join their close-knit team. This role would be an ideal next step for an experienced Operations Supervisor, or similar, looking to take the next step in their career.This is a hands-on operational role, where you''ll be fully responsible for managing the day-to-day operations of the UK branch, and leading by example while still being actively involved in driving sales and progressing the business towards success. Key Duties and Responsibilities:Overseeing the daily operations of the UK branch, covering import/export movements Leading, motivating, and developing the operations team, setting clear performance expectations Ensuring efficient handling of shipments, meeting service levels, deadlines, and customer expectations Maintain strong relationships with carriers, agents, and key customersActively contributing to business growth through client engagement and new business development Managing and developing key customer accounts Preparing and presenting quotations, negotiating rates, and maximising profitability Supporting the wider business in achieving revenue and margin targetsThe Ideal Candidate:Extensive transport and freight forwarding experience, with a strong commercial mindset Proven experience in a Supervisory role, or similar, within freight forwarding, and ready to step up in a more senior position Experience in successfully le