Our clients based close to Portsmouth have an exciting opportunity for Senior Customer Service Manager to join their growing team.The Senior Customer Experience Manager is responsible for leading a team that ensures exceptional service delivery to customers through effective order management, proactive communication, and data-driven decision-making. This role combines customer relationship management with operational oversight coordinating cross-functionally with Production, Planning, Purchasing, and Logistics to optimise performance, drive continuous improvement, and support strategic business growth.Main Duties and Responsibilities: Lead, coach, and develop a high-performing Customer Experience and Customer Service team. Establish clear performance goals and KPIs aligned with customer satisfaction, operational efficiency, and company objectives. Foster a culture of accountability, collaboration, and continuous improvement. Conduct regular performance reviews and provide training or mentoring to enhance team capability. Ensure customer orders are processed accurately and in accordance with pricing, terms, and quality standards. Monitor account performance, proactively addressing potential service issues or delays. Build and maintain strong customer relationships, acting as an escalation point for key accounts or complex issues. Collaborate closely with Production Planning, Purchasing, and Logistics teams to ensure timely order fulfilment and inventory alignment with cu