Business Unit: Unsecured Lending Salary range: £39,200 - £49,000 per annum + red-hot benefitsLocation: UK Hybrid - Chester once a Qtr and local hub once a month.Contract type: Permanent Our Team This is an exciting time to join a newly established Business Control and Strategic Services function within Unsecured Lending, focused on driving robust governance, operational resilience, and strategic oversight. As part of a high-impact team partnering closely with Fraud Strategy, you''ll help shape the future of control and resilience across the business. What you''ll be doing Supporting the Operational Resilience Manager with Executing the Group''s Operational Resilience Framework by maintaining up-to-date documentation and reporting for all Important Business Services (IBS), including mapping dependencies across people, processes, technology, data, facilities, and third parties. Support contract negotiations to ensure third-party operational resilience requirements are embedded from the outset. Collaborate with Partnership teams to ensure strategic partners have the necessary controls and documentation to support IBS delivery. Assist in planning, executing, and reporting on resilience testing activities, ensuring actions are tracked and followed up. Maintain and monitor logs of resilience risks and vulnerabilities, driving continuous improvement through action tracking. Track and report on impact tolerance performance, ensuring services meet resilience standards. Provide supp