Job Title: Sales Manager Contact Centre Location: Banbury (Office Based) Salary: Competitive (DOE) + Bonus Job Type: Full Time, Permanent About the Role We re looking for a driven and results-focused Sales Manager to lead contact centre sales teams across a range of B2B and B2C campaigns. This is a hands-on role, managing performance through Team Leaders and Advisors, ensuring targets are achieved while maintaining a strong focus on customer experience. You ll play a key role in driving sales performance, improving conversion rates, and supporting the growth of a fast-paced, multi-client environment. Key Responsibilities Lead and manage contact centre sales teams through Team Leaders Drive performance across KPIs including revenue, conversion and activity Support and coach Advisors to maximise sales performance Monitor and improve pipeline, productivity and conversion rates Work closely with clients, providing updates and performance insights Analyse MI and performance data to identify trends and improvements Ensure quality, compliance and customer standards are maintained Support recruitment, onboarding and training of new sales staff Contribute to campaign optimisation and continuous improvement Requirements Minimum 6 months experience in a Sales Manager or similar leadership role Experience within a contact centre or high-volume sales environment Strong understanding of sales KPIs and performance managem