ITSM Service Manager | London | Permanent | Hybrid (3 days on-site per week) | Up to £90,000 This ITSM Service Manager role is an exciting opportunity for an experienced IT Service professional to join a prestigious financial institution based in Central London. The role focuses on establishing and managing a robust Service Management function for the company s operational estate, ensuring high-quality service delivery. Reporting to the Head of Production Services and Governance, you''ll work with IT teams, third-party providers, and business stakeholders to oversee incident, problem, change, and release management, provide 2nd/3rd line support, and drive service improvements through trend analysis and reporting. Experience/Skills Required: Proven experience managing ITIL-based support functions in Financial Services Extensive experience within major incident and problem management Knowledge of Real Time market data and high-volume trading systems; Exchange or Clearing House experience advantageous Demonstrated expertise in supporting critical applications and defining SLAs/service procedures Strong skills in deploying ITSM tools/processes and mentoring technical teams Ability to solve complex problems under pressure and communicate effectively with diverse audiences ITIL certification or equivalent experience; additional Service Management qualifications (eg, COBiT) preferred Experience with vendor management and application monitoring Role Details: Permanent Up to £