Job Profile for I.T Support Engineer- RF45125 Position: I.T Support EngineerLocation: StevenageSalary: 25,000- 35,000 Our client, based in Stevenage, are a rapidly growing UK-based health tech start-up that''s building wearable technology with the power to support people living with neurological conditions. The company has moved from prototype to mass production in under a year, launching in the UK and now internationally. Backed by full private investment and guided by strong social values, this is a rare chance to join a people-first business with purpose at its core. They are looking for a Support Engineer to join the team. I.T Support Engineer Overview The Support Engineer holds the critical role of the front-line representative for the company. This individual is responsible for delivering exceptional customer support to external customers, serving as the first point of contact, primarily assisting users with enquiries, troubleshooting, and resolving issues related to the physical product and smartwatch apps. The successful candidate will be expected to:Manage Customer Interaction: Answer incoming support email requests via a help desk system, with occasional phone calls, from external customers concerning product functionality, faults and order queries.Achieve Issue Resolution: Resolve customer issues efficiently and accurately.Handle Escalation: Accurately document and escalate any customer issues for timely resolution.Contribute to Product Improvement: Actively captur