3rd Line Support Engineer Networking and Cloud / On prem Infrastructure Support An excellent opportunity has arisen for an experienced and enthusiastic 3rd Line Support Engineer to join a well-established and growing IT services organisation supporting schools in the Buckinghamshire area. This is a hybrid role and based in the office with some travel around this area. This role is ideal for someone who enjoys problem-solving, mentoring others, and delivering a high standard of technical support and customer service within a dynamic environment. Key Responsibilities: Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels. Troubleshoot and resolve complex technical issues efficiently. Mentor and support 1st and 2nd line engineers to build team capability. Ensure IT systems and networks are compliant with relevant policies. Lead IT infrastructure and network installation projects from design to completion. Provide internal system support and staff training where required. Skills and Experience Required Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems. Experience with virtualisation technologies (particularly Hyper-V). Proficiency with cloud technologies, including Office 365 and Azure. Networking experience especially VLANs Proven experience in server and network installations. Ability to act decisively during IT incidents and emergencies. Excellent communication skills, both verbal and written. Custo