Help people feel heard valued and connected For someone fundraising in memory of a loved one, a thoughtful conversation matters. For someone calling APF''s Support Line, a calm response can help them find the support they need. As our Senior Supporter Care Officer, you will take ownership of day to day supporter care, build lasting relationships and use feedback to improve the experience people have with APF. About APF Action for Pulmonary Fibrosis brings people together so that everyone affected by pulmonary fibrosis can live well for longer. We provide support and information, campaign for faster diagnosis and fairer care, and invest in research. People affected by the condition are at the heart of our work. Your role You will coordinate personal welcomes, thanking and follow-ups, help people with their fundraising and enquiries, manage day to day activity on platforms such as JustGiving and MuchLoved and maintain accurate CRM records. You will champion the supporter voice and work with colleagues to improve supporter journeys. You will also provide compassionate first contact on our Support Line, following agreed routes to refer, book or escalate enquiries. This is a non-clinical role and does not involve clinical advice, diagnosis or counselling. You will report to the Senior Individual Giving Manager and work closely with the wider Fundraising team and Support Services. What you will bring You will have experience of supporter, customer or service-user care, including ..... full job details .....